Our Grievance redressal policy is in terms of the RBI Master Directions. It has been framed to resolve customer grievances in a timely and efficient manner, while treating our customers fairly and courteously. In circumstances where, owing to various human, network or system errors, some issues arise that require a more focused and customised redressal, You may refer to the following redressal mechanism in the sequential order.
We have formulated a grievance process and an escalation matrix to ensure that Your concerns are routed and addressed appropriately. You are requested to read and understand the below escalation matrix to ensure a timely redressal of Your concern.
We recommend you to go through our Support/Helpdesk to address your issues, in the event that support is not able to address your concerns you can follow the escalation matrix as outlined below.
We have appointed a Grievance Redressal Officer, who may be approached by Customers for lodging complaints/grievances.
To lodge a complaint, you can click on the support icon located on the home page of the Ink-AA app to access Ink-AA Customer Support. Our customer support service operates 24/7.
Our commitment is to respond to your complaint within 24 hours of receipt. We aim to resolve all complaints and queries within 7 business days.
If you are dissatisfied with the resolution provided at Level 1, you have the option to escalate your complaint to the Grievance Redressal Officer:
Mr. Ravi Doshi
Phone: +91 7304806127
Email: help©ink-aa.com
Address: Grievance Redressal Officer, Unacores AA Solutions Pvt Ltd (Ink-AA), 4, Floor-GRD, 15 D, Salim Building, Khetwadi, 12th Lane, Girgaon, Mumbai, Maharashtra, India, 400004
Working hours: Mon-Fri 10 am to 7 pm
Upon receiving your Level 2 complaint, we will respond within 24 hours. Our goal is to resolve all Level 2 complaints within 7 business days, and any delay in the resolution process will be communicated to you proactively.
Reserve Bank of India (RBI) Complaints Registration:
If your complaint remains unresolved for a period of 30 days. you have the right to appeal to the Reserve Bank of India (RBI).
Reserve Bank of India
Department of Non-Banking Supervision Central Office, Mumbai.
Email: cgmincdnbsco@rbi.org.in
